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Shipping FAQs

How long will it be until I receive my package?

Our standard shipping window is 7-10 business days. This is a conservative estimate and in many cases, your package will arrive before this, but please keep in mind that if you live on the West Coast, transit times will be longer. Items shipped to Hawaii, Alaska, and Puerto Rico will have longer transit times.

Can I track my package?

Yes! When your item ships, you will receive an email notification with a tracking number that you can use to follow your package all the way through to delivery.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping, however during the holiday season, we will offer a variety of shipping options.

Help! My Package is Lost!

Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, UPS, or FedEx), as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us at customercare@lisarobertson.com!