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Shipping and Returns

How long will it be until I receive my package?

Our standard shipping window is 7-10 business days. This is a conservative estimate and in many cases, your package will arrive before this, but please keep in mind that if you live on the West Coast, transit times will be longer.

Can I track my package?

Yes! When your item ships, you will receive an email notification with a tracking number that you can use to follow your package all the way through to delivery.

Do you offer expedited shipping?

Yes! You may choose either FedEx 2 Day or FedEx Standard Overnight at checkout. Please note that all orders placed before 1PM EST with Expedited Shipping options selected (Overnight or 2 Day) will be shipped the same business day. Any Expedited Shipping orders placed after 1PM EST will be shipped the next business day. Business days are Monday-Friday. Expedited shipping is not available for PO Box addresses.

Help! My Package is Lost!

Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, UPS, or FedEx), as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us at customercare@lisarobertson.com!

Can I return my product for a full refund?

LisaRobertson.com will issue a refund for any products returned within the return window specified on each product page. Refunds will include the sales tax collected at time of purchase. The return shipping costs are the buyer’s responsibility.

How do I return a product?

Please visit this page to see full instructions on returning a product: https://lisarobertson.com/how-to-return-an-item/

**If you do not follow this return method, or the items are not in their original packaging, you will be charged a $5 per item restocking fee.

Do you offer exchanges?

We only offer exchanges/replacements if the original piece is defective. If you wish to exchange your piece for an entirely new item, you must place a new order through our website and then complete the return process to send back your original purchase.

How will I receive my refund?

All returns will be refunded to your original form of payment.

When will I receive my refund?

Refunds will typically be issued within 72 hours of return shipment receipt.

Will you refund shipping costs?

At this time we do not offer a refund on original or return shipping costs.

 

If you have additional questions or require further assistance, please send an email to customercare@lisarobertson.com and we will be happy to help you!