How long will it be until I receive my package?

Our standard shipping window is 7-10 business days. This is a conservative estimate and in many cases, your package will arrive before this, but please keep in mind that if you live on the West Coast, transit times will be longer.

Do you ship to Alaska, Hawaii and Puerto Rico?

We are able to ship jewelry to Alaska, Hawaii, and Puerto Rico but unfortunately we are unable to ship apparel, accessories, home and holiday items outside of the contiguous US due to the cost prohibitive shipping fees.

Can I track my package?

Yes! When your item ships, you will receive an email notification with a tracking number that you can use to follow your package all the way through to delivery.

Do you offer expedited shipping?

Sorry, we are unable to offer expedited shipping at this time.

Help! My Package is Lost!

Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, UPS, or FedEx), as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us at customercare@lisarobertson.com!

Can I return my product for a full refund?

We are winding down this business model and all purchases are final sale and non-returnable. If you want to return an item purchased that is still within the time window to be returned, please send an email to customercare@lisarobertson.com and we can help you.

How do I return a product?

Please contact customercare@lisarobertson.com

**If you do not follow the return directions provide by customercare@lisarobertson.com we are not responsible for the item in transit or guarantee its arrival at our warehouse.  We cannot refund the appropriate amount until the item is physically opened at our warehouse. This can take up to 60 days.

Do you offer exchanges?

As we are in the final days of winding down this business model, we are not able to offer exchanges currently.

How will I receive my refund?

All returns will be refunded to your original form of payment.

When will I receive my refund?

Any items returned at this time will be refunded when our staff is able to process the return by hand. This can take longer than an automatic refund. Please allow a week after package receipt at the warehouse.

**Please take note of the return tracking # provided on the UPS label for future reference

Will you refund shipping costs?

At this time we do not offer a refund on original or return shipping costs.

If you have additional questions or require further assistance, please send an email to customercare@lisarobertson.com and we will be happy to help you!